Privacy Policy

CRTA, Francuska 6, 11000 Belgrade, Serbia, email address: (hereinafter: CRTA) processes personal data, guarantees the preservation and protection of the privacy of all donors’ data, in accordance with the applicable legal framework of Serbia and the European Union.

CRTA collects only necessary, basic data about donors, as well as data necessary for business operations and user information in accordance with good business practices and with the aim of providing quality services (email address, first and last name, phone number is optional).

The donor’s data is used to process transactions and, with the consent of the donor, inform about the activities carried out by CRTA. All information about donors is safely stored and available only to employees who need the information to perform their work. All CRTA employees are responsible for respecting the principles of privacy protection.

CRTA under no circumstances forwards, sells, or rents the collected personal data to third parties and does not use them for any other purpose, except for the purposes of making transactions related to donations.

CRTA stores donor data related to the donation – transaction for a period of ten years from the date of payment of the donation. The data of donors who have given consent for their personal data to be used for the purpose of informing about CRTA’s activities will be kept until the donor’s consent is revoked. CRTA does not perform automated decision-making and profiling. CRTA transfers personal data outside the territory of the European Union to Serbia, and the data transfer is carried out on the basis of the Standard Clause on the Protection of Personal Data adopted by the European Commission. CRTA does not transfer personal data outside the territory of the Republic of Serbia.

In case of suspicion that the donor’s rights have been violated or threatened, the donor can contact CRTA via email at

The competent authority for the protection of personal data is the Commissioner for Information of Public Importance and Protection of Personal Data of the Republic of Serbia. You can contact the authority by letter at the address Bulevar kralja Aleksandra 15, 11000 Belgrade, Republic of Serbia, or by email at or by phone at +381 11 3408 900.